The Good, the Bad, and the Great!
Which one are you?
Direct travel spending on
transportation, lodging, and recreation by visitors to
How much of that
spending is your business getting?
Visitors to your community include commuters, family or friends of local residents, as well as out-of-town recreational or business travelers. Good customer service provided by your business helps to secure and retain that visitor or your "wallet share".
It’s not just about good customer
service it's all about
GREAT CUSTOMER SERVICE!
Businesses will spend thousands of dollars advertizing and
no time or energy on training to assure customers return again and
again.
Companies who offer "100% Customer Satisfaction" are offering
average service. The satisfied customer may
refer someone who asks about your business, the loyal customer tells
everyone they talk too whether they ask or not.
Measured by this standard how is your enterprise doing?
"Customer Service
Training,
it's only as good as the trainer"
"Had any WOW lately"
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What is the WOW and how do I get it?
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What your customers are actually thinking? Review Mystery Shoppers report.
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How important is Body Language?
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How to deal with difficult customers and turning them into WOW’s.
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It’s not what you say…it’s how to say it.
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Why the customer will return.
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What makes you stand out from the other businesses or areas?
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Why does an overnight visitor spends 4 times the money not including lodging!
